SLA24/7 support for your IT environment
Thanks to SLA24/7, we save you the costs of building and operating your own contact center. We offer the flexibility needed to meet your requirements, as each customer is specific and requires its own service desk integration. The products we offer have successfully catered to customers’ IT services in small and large enterprises.
We invest our efforts in enhancing the quality of our products and customer approach so that we can meet the demanding SLA parameters and achieve the highest-quality IT services required by the customer.
We do not only focus on resolving problems after incidents, but we also analyze potential causes of incidents and offer suggestions to prevent them. These services are provided by experienced IT specialists with extensive experience in analyzing incidents and finding solutions. We offer customers a unified approach to managing, owning, and tracking incidents.
The modular approach focuses on key business concerns, such as security, collaboration, cloud and data centers, data protection, and workforce productivity.
The benefits of working with SLA24/7 to create an external IT service desk include:
- Stronger links between IT and business.
- Improved service delivery and increased customer satisfaction through better management of events, incidents and requests.
- Reduced IT service team time and effort in troubleshooting.
- Reduced costs through better resource use by analyzing when engineers are needed for the tasks you want to accomplish.
- Increased productivity of IT professionals by advising and implementing workflows that automate many manual day-to-day IT processes.
- Increased visibility of IT costs and resources to ensure that IT becomes more accountable to the business and enables customer and organizational objectives.
- Visibility of potential problems through better business risk management, ensuring that the problem can be resolved before it becomes critical.
- A more stable IT service environment that mitigates IT risks, achieves greater system uptime and reduces user dissatisfaction.
Our services
24/7 365
days of delivering quality service and experience in the operation of mission-critical systems.
Analysis of all systems
in accordance with their operational value. Identifying and preventing failures of critical systems in the enterprise.
Result focused
on analyzing the root causes of potential problems, not just solving the resulting problems.
Automation of services
enabling continuous investment in activities with added value for the customer.
Active problem analysis
in order to strengthen the operability of the systems.
Client-based approach
with a single point of contact for incident management, ownership and tracking of required management, managed service support and on-site resource planning.
ISO9001 certification
that allows to reduce quality costs and the number of customer complaints.
Certified ITIL Specialists
who use IT Service Management (ITSM) practices and focus on aligning IT services with the needs of the business.
Strong relationships with vendors
provide access to the world's best-selling IT systems suppliers.
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