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SLA24/7 support for your IT environment

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SLA24/7 is our IT service desk for your needs

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Thanks to SLA24/7, we save you the costs of building and operating your own contact center. We offer the flexibility needed to meet your requirements, as each customer is specific and requires its own service desk integration. The products we offer have successfully catered to customers’ IT services in small and large enterprises.

We invest our efforts in enhancing the quality of our products and customer approach so that we can meet the demanding SLA parameters and achieve the highest-quality IT services required by the customer.

We do not only focus on resolving problems after incidents, but we also analyze potential causes of incidents and offer suggestions to prevent them. These services are provided by experienced IT specialists with extensive experience in analyzing incidents and finding solutions. We offer customers a unified approach to managing, owning, and tracking incidents.

The modular approach focuses on key business concerns, such as security, collaboration, cloud and data centers, data protection, and workforce productivity.

The benefits of working with SLA24/7 to create an external IT service desk include:

Our services

24/7 365

days of delivering quality service and experience in the operation of mission-critical systems.

Analysis of all systems

in accordance with their operational value. Identifying and preventing failures of critical systems in the enterprise.

Result focused

on analyzing the root causes of potential problems, not just solving the resulting problems.

Automation of services

enabling continuous investment in activities with added value for the customer.

Active problem analysis

in order to strengthen the operability of the systems.

Client-based approach

with a single point of contact for incident management, ownership and tracking of required management, managed service support and on-site resource planning.

ISO9001 certification

that allows to reduce quality costs and the number of customer complaints.

Certified ITIL Specialists

who use IT Service Management (ITSM) practices and focus on aligning IT services with the needs of the business.

Strong relationships with vendors

provide access to the world's best-selling IT systems suppliers.

Contact us